Privacy Policy

Effective Date: 01 June 2026

Website: https://www.otep.com.au

Business Name: OTEP Allied Health Pty Ltd (“OTEP”, “we”, “us”, or “our”)

ACN: xxxxxx ABN: xxxxx

Email: [email protected]
Phone: 0450 741 275

  1. Our Commitment to Your Privacy

At OTEP Allied Health we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and store your personal information.

  1. What Information We Collect

We may collect the following types of personal and health information:

Contact details: Name, email address, phone number, postal address. Health and service information: NDIS participant details, therapy goals, referral information, and notes relevant to your allied health services. Technical data: IP address, browser type, access times, referring websites. Other information you provide when contacting us or using our services.

We only collect sensitive information, such as health details, when it is necessary to provide our services and you have consented.

  1. How We Collect Your Information

We collect personal information when: You complete an enquiry form on our website. You contact us via email or phone. You engage our mobile allied health services directly. You visit our website (via cookies and analytics tools).

  1. Why We Collect Your Information

We collect, hold, and use your personal information to: Provide occupational therapy and exercise physiology services in your home or community. Respond to enquiries and provide support to NDIS participants, families and referrers. Manage and improve our website and services. Send you updates, insights or service-related communications. Comply with legal and regulatory obligations, including NDIS and health record requirements.

  1. Disclosure of Your Information

We may disclose your personal information to: Your NDIS support coordinator, plan manager or other health professionals involved in your care, with your consent. Our professional advisers (e.g. accountants, legal advisers). Service providers assisting us with technology, marketing or operations. Government agencies or regulators where required by law.

We do not sell or rent your personal data to third parties.

  1. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to: Understand how visitors use our site. Improve user experience and website performance.

You can control or disable cookies through your browser settings, although doing so may affect your experience on our website.

  1. Storage and Security

We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes: Secured IT systems and restricted staff access. Use of professional hosting services and firewalls.

Where information is no longer needed, we securely destroy or de-identify it.

  1. Overseas Disclosure

While our data is primarily stored in Australia, some third-party providers (e.g. cloud services or email platforms) may store data in countries outside of Australia. We take reasonable steps to ensure these providers comply with privacy obligations equivalent to the APPs.

  1. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or out-of-date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

  1. Complaints

If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint by contacting us. We take privacy concerns seriously and will investigate your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services and website constitutes your acceptance of any changes.

  1. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

OTEP Allied Health Pty Ltd

Website: https://www.otep.com.au

Email: [email protected]

Phone: 0450 741 275